Privacy Policy - Synergistec

Synergistec (Pty) Ltd — Privacy Policy
Registration no. 2020/126457/07

Synergistec (Pty) Ltd (“Synergistec”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and protect your personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Who we are

Synergistec (Pty) Ltd
Unit 15 Acacia Business Park, 1 Falcon Road, Shakas Head, Ballito, KwaZulu-Natal
Email: [email protected]
Phone: 064 544 5163

2. Information we collect

Contact details — name, company name, email address, phone number, delivery and billing address.
Business details — company registration and VAT numbers, where you give them to us.
Transaction details — pro-formas, orders, invoices, payments and returns.
Product and installation details — serial numbers, warranty registrations and system information needed for warranty and technical support.
Communications — emails, WhatsApp messages and calls with our team, kept to answer your query and for quality and dispute purposes.
Website data — basic technical information such as IP address and browser type, used to keep our website working and secure.

We do not store your full card details. Online card payments, where offered, are processed by our payment provider.

3. How we use your information

To prepare pro-formas, process orders and payments, and arrange delivery or collection.
To issue tax invoices, statements and other accounting documents, and to meet our legal and tax obligations.
To handle warranty claims, returns and technical support.
To communicate with you about your account, orders and any changes to our terms.
To send you product news and promotions — only where you have agreed or are an existing customer, and you can opt out at any time.
To protect our business and customers against fraud.

4. Sharing your information

We do not sell your personal information. We only share it where needed to serve you or where the law requires it, for example with:

courier and logistics partners, to deliver your goods;
manufacturers and suppliers, for warranty claims;
our accounting, IT and communication service providers (including cloud-based systems), who process information on our behalf under confidentiality obligations;
our auditors, legal advisers, SARS and other authorities, where required by law.

Some of our service providers store information on servers outside South Africa. Where this happens, we make sure that adequate protection is in place as required by POPIA.

5. How we protect your information

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including access controls, encrypted backups and secure systems. Our banking details never change by email — if you receive such a request, call us on 064 544 5163 before paying.

6. How long we keep it

We keep personal information only for as long as needed for the purposes above, or as required by law (for example, accounting and tax records are kept for at least five years).

7. Your rights

Under POPIA you may:

ask what personal information we hold about you and request a copy;
ask us to correct or delete information that is inaccurate, out of date or no longer needed;
object to the processing of your information, including for direct marketing;
lodge a complaint with the Information Regulator (inforegulator.org.za).

To make a request, email [email protected]. We may need to confirm your identity before acting on it.

8. Cookies

Our website uses essential cookies to work properly, and may use analytics cookies to understand how it is used. You can block or delete cookies in your browser settings.

9. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.

This policy should be read together with our Terms & Conditions.