Terms & Conditions

Synergistec (Pty) Ltd — Terms and Conditions

Last updated: 13 April 2026

1. Acceptance of Terms

1.1 By accessing, using, or purchasing from Synergistec (Pty) Ltd ("Synergistec"), you agree to be bound by these Terms and Conditions in full.
1.2 These terms apply to all transactions including website orders, direct quotations, invoices, collections, deliveries, and returns.
1.3 If you do not agree with any part of these terms, you must refrain from using our website or purchasing products.

2. Products, Pricing and Availability

2.1 All products are subject to availability.
2.2 Prices fluctuate due to supplier pricing, exchange rates, and market conditions and are indicative only until payment has been made and cleared in full.
2.3 Prices and stock are only secured once full payment has cleared in Synergistec's bank account. Until such time, Synergistec reserves the right to amend pricing or availability without notice.
2.4 All prices exclude VAT, delivery, and any additional charges unless otherwise stated.
2.5 Synergistec reserves the right to change product specifications, discontinue products, or substitute equivalent products without notice.
2.6 Product images, specifications, and descriptions are for illustrative purposes only and may vary from actual products supplied. If you have specific measurement, weight, or technical requirements, it is your responsibility to inform us prior to purchase.

3. System Compatibility and Future Expansion

3.1 The purchaser and/or installer is solely responsible for ensuring that all products are suitable for the intended application and system design.
3.2 Due to ongoing technological changes, firmware updates, and product revisions, Synergistec does not guarantee compatibility with existing systems or future expansion.
3.3 This includes but is not limited to:
(a) Adding batteries to existing battery banks;
(b) Expanding inverter systems;
(c) Integrating new components into existing installations.
3.4 Lithium battery systems may not support the addition of new batteries to existing systems due to age differences, cycle differences, firmware variations, and internal resistance differences.
3.5 Synergistec shall not be held liable for system incompatibility, performance issues, or failures resulting from system expansion or modification.

4. Orders and Payment

4.1 Orders constitute an offer to purchase and may be accepted or declined at Synergistec's discretion.
4.2 No orders, bookings, or securing of stock will occur until payment has cleared in our account.
4.3 Synergistec is not liable for losses incurred by delayed payment clearances. We advise clients to process immediate or "pay and clear" payments to secure stock and price on the day.
4.4 For imports and special orders, pricing may change due to exchange rate fluctuations and supplier increases.
4.5 Orders requested to be rushed earlier than quoted lead time may attract additional charges.
4.6 Orders, including special orders and imports, may not be cancelled once confirmed or processed. Any cancellation approved by Synergistec at its discretion may be subject to costs, penalties, supplier charges, or forfeiture of deposits.
4.7 Synergistec reserves the right to allocate payments received to any outstanding invoices at its discretion, regardless of the client's intended allocation.

5. Rate of Exchange

5.1 Pricing is based on the exchange rate at the time of quotation.
5.2 Synergistec reserves the right to adjust pricing based on exchange rate fluctuations at the time of invoicing.
5.3 A fixed ROE is available at forward-cover rates on request for confirmed pre-orders or special imports.

6. Errors and Omissions

6.1 Synergistec reserves the right to correct any errors, omissions, or inaccuracies in quotations, invoices, product information, or pricing at any time without prior notice.
6.2 In the event of a pricing error, Synergistec reserves the right to cancel the order or offer the correct price. The client may then choose to proceed or cancel without penalty.
6.3 Synergistec shall not be bound by any quotation or invoice containing an obvious error or omission.

7. Lead Times

7.1 Lead times may vary depending on local supplier stock availability at the time of order.
7.2 Imported orders may be affected by stock availability, production schedules, different working calendars, and public holidays depending on the country of origin.
7.3 Lead times may also be affected by political unrest, civil action, strikes, natural disasters, and school holidays.
7.4 Synergistec will endeavour to communicate any significant delays but accepts no liability for lead time variations beyond our control.

8. Partial Deliveries

8.1 Synergistec reserves the right to deliver goods in partial shipments where necessary due to stock availability, import timelines, or logistics.
8.2 Each partial delivery may be invoiced separately and is payable in accordance with agreed terms.
8.3 Partial delivery does not entitle the client to cancel the remainder of the order.

9. Risk, Ownership, Storage and Collection of Goods

Risk and Ownership

9.1 Risk in all goods passes to the purchaser upon payment in full or upon collection or delivery, whichever occurs first.
9.2 From the date risk passes, the purchaser is solely responsible for insuring goods against all risks including but not limited to theft, fire, flood, and damage.
9.3 Synergistec does not carry insurance for client-owned goods stored at our premises and accepts no liability whatsoever for loss, theft, or damage to goods once payment has been received, except in cases of gross negligence by Synergistec.

Retention of Ownership

9.4 Notwithstanding delivery, ownership of goods shall remain vested in Synergistec until full payment has been received and cleared.
9.5 Where goods have been delivered but not paid for in full, Synergistec reserves the right to repossess such goods without notice.
9.6 The client shall not sell, dispose of, pledge, or encumber goods subject to retention of ownership without written consent from Synergistec.

Collection and Inspection

9.7 It is the client's responsibility to inspect all goods thoroughly at the time of collection, prior to signing any collection documentation.
9.8 By signing the collection documentation, the client confirms that goods have been received in good order, correct quantity, and acceptable condition with all components and documentation included.
9.9 No claims for damage, shortage, or discrepancy will be entertained after collection documentation has been signed.
9.10 Clients must ensure they have adequate transport for the safe handling of goods. Synergistec accepts no liability for damage caused during client transportation.

Storage

9.11 Clients will be notified when goods are ready for collection. Clients have 7 (seven) business days from date of notification to collect or arrange delivery.
9.12 After 7 business days, a storage fee of R250.00 (excl. VAT) per pallet space per week will apply. Synergistec reserves the right to move or consolidate stored goods at its discretion for warehouse management purposes.
9.13 Goods uncollected after 90 (ninety) days from notification will be deemed abandoned. Synergistec reserves the right to dispose of such goods without further notice or refund.
9.14 By placing an order or making payment, the client acknowledges and agrees that Synergistec bears no risk or liability for goods stored at our premises post-payment.
9.15 Where a client collects only part of an order, the remaining goods shall still be subject to storage fees and all terms herein shall continue to apply to the uncollected portion.

10. Delivery

10.1 All pricing excludes delivery unless otherwise stated.
10.2 Delivery is outsourced to third-party freight and courier services and is conducted at the client's risk.
10.3 Synergistec does not provide Goods-in-Transit (GIT) insurance. Clients must arrange their own transit insurance if required.
10.4 Delivery times are estimates only and may be subject to delays beyond our control.
10.5 It is the client's responsibility to inspect all goods thoroughly upon delivery, prior to signing any delivery documentation from the freight company.
10.6 By signing the delivery documentation, the client confirms that goods have been received in good order with all components and documentation included. The freight company will not entertain claims for damage or shortage once delivery documentation has been signed.
10.7 Any visible damage or shortage must be noted on the delivery documentation at the time of delivery and reported to Synergistec within 24 hours.
10.8 Synergistec is not responsible for any loss or damage to products during transit by third-party freight providers. Claims must be lodged directly with the freight company.
10.9 It is the client's responsibility to ensure that delivery access, offloading equipment, and sufficient labour are available at the delivery location. Failed deliveries or delays caused by the client may result in additional charges including re-delivery fees, waiting time, and storage costs.
10.10 Where manual offloading is required, this will be charged at the applicable hourly rate. The client is responsible for providing sufficient labour unless otherwise agreed in writing.

11. Special Orders, Returns and Refunds

11.1 Special orders, imports, indent orders, and non-standard or customised items are non-refundable and non-returnable. By placing such an order, the client expressly accepts this condition.
11.2 Items correctly supplied according to the purchase order may only be returned at Synergistec's discretion and will be subject to a minimum 15% handling fee.
11.3 All installed, used, modified, or damaged items are non-returnable.
11.4 Returns must be requested within 7 (seven) days of delivery or collection and must be in original condition and packaging with all components and documentation included.
11.5 All faulty products must be returned to Synergistec or the manufacturer for inspection before any exchange, repair, or refund can be considered.
11.6 Synergistec will not be held responsible for any costs involved in the removal, transportation, reinstallation, or inspection of returned products. All such costs are for the client's account.
11.7 Refunds or exchanges are at the discretion of the manufacturer and Synergistec following inspection of the returned goods. Manufacturer decisions are final.
11.8 Customers retain all statutory rights under the Consumer Protection Act 68 of 2008.

12. Warranties and Guarantees

12.1 Synergistec is a wholesaler and distributor. All product warranties and guarantees are provided solely by the respective manufacturers and not by Synergistec. Synergistec does not provide any additional warranties or guarantees.
12.2 Synergistec does not register warranties or guarantees on behalf of clients. It is the sole responsibility of the end user and/or installer to register products with the relevant manufacturers or suppliers to activate warranty cover.
12.3 It is the responsibility of the client and/or installer to review product specifications before purchase and understand the applicable warranty conditions.
12.4 Failure to register products or comply with manufacturer requirements may result in warranty claims being denied. Synergistec accepts no liability for unregistered products or denied warranty claims.
12.5 Warranties and guarantees may be voided if:
(a) Products are incorrectly installed;
(b) Incorrect settings or configurations are applied;
(c) There is any tampering with components or tamper seals are broken;
(d) Updates, firmware changes, or settings are conducted without the written consent of Synergistec;
(e) Products are installed by unqualified or unregistered personnel;
(f) Products are used outside of the manufacturer's specified operating conditions;
(g) Products are damaged due to incorrect use, power surges, vandalism, theft, or environmental factors.
12.6 Synergistec must be notified immediately if a fault occurs. Any additional damage caused due to delays in reporting issues will be at the client's expense.
12.7 Synergistec may assist with warranty claims as a facilitator but accepts no liability for outcomes, delays, or manufacturer decisions. Faulty goods must be returned for inspection before any outcome is determined. Manufacturer decisions are final.

13. Installation Responsibility

13.1 All installations are the responsibility of the appointed installer contracted by the client.
13.2 Synergistec does not provide installation services and takes no responsibility for installation quality, system design, configuration, or compliance.
13.3 All installation work is governed by the installer's own terms and conditions.
13.4 All items must be installed by a qualified and registered person to honour warranty.
13.5 The client and/or installer is responsible for ensuring that all installations comply with all applicable regulations, standards, and certification requirements, including but not limited to electrical Certificates of Compliance (CoC), municipal approvals, and any other regulatory sign-off required. Synergistec accepts no responsibility for regulatory compliance of installed systems.
13.6 Where Synergistec provides quotations, product recommendations, or technical information directly to an end user at the request of an installer or third party, this does not constitute installation involvement, system design responsibility, or project management responsibility.
13.7 Synergistec remains strictly a supplier of goods only and accepts no responsibility whatsoever for installation, system design, configuration, performance, or outcomes, regardless of whether the end user was introduced by an installer or quoted directly by Synergistec.
13.8 Where goods are collected by or on behalf of the end user, including collection arranged through an installer, risk passes upon collection in accordance with Section 9 of these terms. This constitutes the extent of Synergistec's involvement.
13.9 The appointed installer remains solely responsible for:
(a) System design and sizing;
(b) Product selection validation;
(c) Installation and commissioning;
(d) Regulatory compliance and certification;
(e) System performance and ongoing maintenance.
13.10 The end user acknowledges that Synergistec has no contractual or professional responsibility toward the installation or system performance unless otherwise agreed in writing and signed by a director of Synergistec. No representation by any third party, including installers, shall create any obligation or liability on Synergistec.
13.11 Where Synergistec facilitates the introduction of an installer to an end user, or provides a turnkey quotation inclusive of installation by a third-party installer, Synergistec acts solely as an intermediary for the supply of goods. The installation contract is between the end user and the installer directly, and Synergistec accepts no liability for the installer's workmanship, conduct, timelines, or compliance.

14. Repairs, Returns to Supplier and Handling (RMA Policy)

Authorisation

14.1 All products returned for inspection, repair, or warranty claims ("RMA") must be authorised by Synergistec prior to being delivered to our premises. Unauthorised returns may be refused.
14.2 Synergistec acts solely as a facilitator between the client and the manufacturer or supplier and is not the repair centre unless explicitly stated. Goods may be forwarded to suppliers, importers, or manufacturers for assessment at Synergistec's discretion.

Handling and Transport Fees

14.3 For products returned within 6 (six) months of purchase, Synergistec may, at its discretion, assist with handling and logistics at no charge.
14.4 For products returned after 6 (six) months, a handling fee of R700.00 per unit (excl. VAT) will apply. This fee covers administration, handling, transport coordination, and supplier liaison.
14.5 All transport costs to and from Synergistec or the supplier remain the responsibility of the client unless otherwise agreed in writing.

Inspection and Repair Approval

14.6 All returned products are subject to inspection by the manufacturer or authorised repair centre.
14.7 If a product is found to be not faulty, damaged due to misuse, or outside of warranty, the client will be responsible for all inspection fees, repair costs, and return transport.
14.8 No repairs will be carried out without client approval where costs are involved.
14.9 Once a repair has been approved, full payment for the repair is required prior to collection or release of the unit.

Collection and Storage of Repaired or Inspected Units

14.10 Clients will be notified when repaired or inspected units are ready for collection.
14.11 All units must be collected within 14 (fourteen) days of notification.
14.12 After 14 days, storage fees may apply and Synergistec accepts no responsibility for product condition, degradation, discharge, or any deterioration whatsoever.

Uncollected or Rejected Units

14.13 Units that are not approved for repair by the client, or not collected within 14 (fourteen) days of notification, may be returned to the client at the client's cost or deemed abandoned and scrapped at Synergistec's discretion without further notice or refund.

Battery and Energy Storage Condition Disclaimer

14.14 Lithium batteries and energy storage products are sensitive to storage conditions, temperature, and time. Synergistec shall not be held liable for any degradation, discharge, cell imbalance, capacity loss, or damage to batteries or energy storage products that are left uncollected beyond the 14-day collection period, are stored for extended periods at our premises, or are returned in a discharged, damaged, or unsafe state.
14.15 It is the client's responsibility to collect repaired or inspected battery products promptly. Synergistec will not charge, maintain, or condition batteries during storage.

Communication

14.16 Synergistec does not provide repair updates directly to end users. All communication regarding repairs and RMAs must be handled through the installer or purchasing client.

15. Technical Support Policy

15.1 Synergistec offers remote technical support as a courtesy to installers only. This support is advisory in nature and Synergistec does not take responsibility for installation outcomes.
15.2 It is the installer's responsibility to ensure that all installations and settings are correct according to the installed products, manufacturer manuals, and applicable regulations.
15.3 Courtesy technical support is provided directly to the installer for a maximum period of 6 (six) months from date of purchase.
15.4 Synergistec does not provide technical support to end users. Technical support for end users is the responsibility of the installer.
15.5 After the 6-month courtesy period, or for any support requests outside of standard product queries, a charge of R3,500.00 (excl. VAT) per hour will apply, billed in minimum 30-minute increments.
15.6 No technical support is provided for:
(a) End users directly;
(b) Second-hand systems;
(c) Systems that have been moved or relocated;
(d) Systems that have been modified without Synergistec's consent;
(e) Systems or products not originally supplied by Synergistec.
15.7 Synergistec reserves the right to refuse or limit support at its discretion.

16. No Reliance on Advice

16.1 Any technical advice, recommendations, system sizing, product suggestions, or guidance provided by Synergistec, whether verbally, in writing, or electronically, is given in good faith as a courtesy only.
16.2 Synergistec does not guarantee the accuracy, completeness, or suitability of such advice for any particular application or system.
16.3 Synergistec shall not be held liable for any loss, damage, system performance issues, or any other consequences arising from reliance on such advice.
16.4 It remains the sole responsibility of the client and/or their appointed installer to verify the suitability of all products and system designs for the intended application.

17. No Performance Guarantee

17.1 Synergistec does not guarantee system performance, output, efficiency, energy savings, or financial return on any products or systems supplied.
17.2 System performance is dependent on installation quality, environmental conditions, usage patterns, grid conditions, and other external factors beyond Synergistec's control.
17.3 Any performance estimates, energy calculations, or projected savings provided by Synergistec are indicative only and do not constitute a guarantee.
17.4 All products are supplied on a "fit for purpose as specified by the manufacturer" basis and are used at the client's own risk once supplied.

18. Limitation of Liability

18.1 Synergistec's total liability under any claim arising from the sale or supply of products shall not exceed the invoice value of the specific goods in question.
18.2 Synergistec shall not be liable for any indirect, consequential, or special damages including but not limited to loss of profits, loss of revenue, business interruption, loss of data, or damage to property arising from product use, product defects, installation, or any related services.
18.3 Synergistec is not liable for any damage, injury, or loss caused by products after they have left our premises or been delivered, including but not limited to damage caused by incorrect installation, misuse, or product failure.
18.4 This includes losses arising from incorrect installation, system design, setup, or use.
18.5 Nothing in these terms excludes or limits liability where it is unlawful to do so under South African law. This limitation does not affect the consumer's statutory rights under the Consumer Protection Act 68 of 2008.

19. Indemnity

19.1 The client indemnifies Synergistec against all claims, damages, losses, and expenses arising from product use, installation, system design, or third-party actions related to goods supplied by Synergistec.

20. Client Responsibility

20.1 The client is responsible for confirming that:
(a) All quoted items are correct;
(b) All required components are included;
(c) Products are suitable for the intended application;
(d) System designs and specifications are adequate for the client's requirements;
(e) Product specifications have been reviewed and understood prior to purchase;
(f) Applicable warranty conditions have been reviewed and understood.
20.2 Synergistec is not liable for incorrect orders, omissions, or unsuitable product selection.

21. Confidentiality of Quotations

21.1 All quotations are the property of Synergistec and are issued in strict confidence to the intended recipient only.
21.2 Quotations may not be shared, forwarded, or distributed for commercial, competitive, or any other purposes without written consent from Synergistec.
21.3 Unauthorised sharing may result in:
(a) Withdrawal of pricing;
(b) Refusal to supply;
(c) Cancellation of existing orders.
21.4 Synergistec reserves the right to pursue damages where misuse of quotations results in commercial loss.

22. Right to Refuse Supply

22.1 Synergistec reserves the right to refuse service, cancel orders, or remove clients from its system at its sole discretion without liability.

23. Force Majeure

23.1 Synergistec shall not be liable for any failure or delay in performing obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, political unrest, civil action, strikes, load shedding or power failures, government regulations, port congestion, shipping delays, supplier shortages, and supply chain disruptions.

24. Intellectual Property

24.1 All content on the Synergistec website including text, images, logos, product data, and design is the property of Synergistec (Pty) Ltd and may not be reproduced without written consent.

25. Privacy and Data Protection

25.1 Synergistec is committed to protecting the privacy and security of customer information.
25.2 Personal information provided during the ordering process will be treated in accordance with our Privacy Policy.
25.3 In compliance with the Protection of Personal Information Act (POPIA), Synergistec ensures the responsible collection, processing, and protection of personal information. By providing your personal information, you consent to its collection and use as outlined in our Privacy Policy.
25.4 Synergistec will not share, sell, or distribute client information to third parties without consent, except where required by law.

26. Dispute Resolution and Legal Costs

26.1 In the event of a dispute, parties agree to first attempt resolution through direct negotiation.
26.2 Should negotiation fail, the matter may be referred to mediation before any legal proceedings are initiated.
26.3 In the event of any legal action arising from the enforcement of these Terms and Conditions, the client agrees to be liable for all legal costs incurred by Synergistec on an attorney-and-client scale.

27. Governing Law

27.1 These Terms and Conditions are governed by the laws of South Africa. Any disputes arising will be subject to the exclusive jurisdiction of the South African courts.

28. Amendments and No Waiver

28.1 Synergistec reserves the right to amend these terms and conditions at any time without prior notice.
28.2 The most current version will always be available at https://synergistec.co.za/terms-and-conditions
28.3 Continued use of our services or placement of orders constitutes acceptance of any amendments.
28.4 Any leniency, extension, or relaxation of these terms by Synergistec shall not constitute a waiver of its rights and shall not prevent Synergistec from enforcing these terms strictly at any time thereafter.

29. Contact Information

Synergistec (Pty) Ltd
Email: [email protected]
Website: https://synergistec.co.za